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NO.1 Which of the following BEST describes service strategies' value to the business?
A. Reduction in unplanned costs through optimized handling of service outages
B. Allows higher volumes of successful change
C. Enabling the service provider to have a clear understanding of what levels of service will make
their customers successful
D. Reduction in the duration and frequency of service outages
Answer: C
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NO.2 Which service lifecycle stage provides the following values to the business?
A. Service strategy
B. Service transition
C. Service operation
D. Service design
Answer: C
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